Where can you find us?
You can find us conveniently located at 11 Penquite Road, Newstead, 7250.
Is there parking available?
There is free patient parking available at the back of our building, with 1 accessible parking space at the front of the building.
Is your practice wheelchair accessible?
Yes, with large doorways, widened walkways and an accessible bathroom. If you have any questions regarding your specific needs please give our friendly reception staff a call on (03) 6331 1473.
What dental services do you provide?
We provide a full range of general dental services, with a strong emphasis placed on preventative dental care. We have great working relationships with many local and interstate dental specialists, with referrals offered where required.
What happens if I need to cancel my appointment?
We require a minimum of 24 hours notice for any cancellations, if insufficient notice is given there may be a $50 fee incurred. However, as a courtesy we always endeavour to confirm your dental appointment the day before your scheduled visit.
When does payment need to be made for my appointment?
We require accounts to be paid in full on the day of treatment.
How can I pay for my dental appointment?
We have HICAPS services available for private health insurance claiming. Balances can be paid with cash, EFTPOS, Visa and MasterCard.
What if I have private health insurance?
Please ensure you bring your health insurance card with you and we can claim on the day through your insurer with our HICAPS terminals
Are you a Preferred Provider with my private health insurer?
The Dental Surgery, Newstead is a completely independent healthcare provider. We have chosen not to be related to any private health insurers through preferred provider schemes.
I have a Medicare card, can I use it?
Medicare does not cover dental treatment for anyone aged 18 and over however, children between the ages of 2-17 may be eligible under Medicare’s Child Dental Benefit Schedule. This service is not bulk billed at our Practice however electronic lodgement of your Medicare claim is available.
What is the CDBS and how do I know if my child eligible?
The Child Dental Benefits Scheme is up to $1013 of financial assistance towards the cost of dental treatment for children between the ages of 2-17. This $1000 allowance can be used over a two year calendar period.
Your child is considered eligible if:
- They qualify for medicare
- They are within the age range of 2 & 17 for at least of that year
- You receive parenting payment, Family Tax Benefit Part A for at least some of that year.
For further information please click here
Can I use my concession or health care card?
Health care and concession cards do not apply to private dental practive services.
How much will my dental appointment cost?
All dental appointments vary depending upon the needs of the individual. If you would like to discuss your needs further, please contact us on (03) 6331 1473 and we can estimate costs for an initial consultation depending upon your requirements.
What can I expect at my first dental appointment?
A full examination, 2 (or more) x-rays and then your dentist will discuss your individual needs at the time of the appointment. Your initial consultation will generally take us between 45 and 60 minutes.
What happens if I am anxious about coming to the dentist?
It is very important to us that we do everything that we can to ensure that you feel as comfortable as possible during your dental visit. We endeavour to communicate with you clearly about every step of your treatment and will answer any question or concerns you may have. We do have other options available including medications, nitrous oxide and referrals for sedation or general anaesthesia.
How can I access my previous dental records at another Practice?
If you wish to have your previous dental records sent to our practice you will need to sign a release form, which is available here. If you have any other questions in regards to transferring your records, then please contact our reception team on (03) 6331 1473.
What information do I need to bring to my appointment?
We require a detailed medical history form to be filled out before your first visit, and this can be found here (insert PDF link). If you would like to complete this form on arrival then you may, but please ensure you bring along a list of any medications you may be taking, and relevant contact details for you, your GP and your emergency contact.
If you have any other information about your dental history, including x-rays, models and appliances (such as retainers, nightguards, mouthguards or snoring appliances) then it is always helpful to bring these along too.
How can I schedule an appointment?
Please call us on (03) 6331 1473 and our friendly reception team will assist you in booking in an appointment that suits your needs.
When should my child first visit a dentist?
When your babies’ first tooth becomes visible or when they are 12 months of age, whichever happens first.
How often should I visit the dentist?
Regular visits to the Dentist are one of the most important factors in maintaining good oral health. Your dentist will advise you how often you should attend for an examination, scale and clean. Depending on your individual situation, this could be anywhere between 3 monthly for high risk patients and 18 monthly for very low risk patients.
I knocked my teeth, what should I do?
You should always seek professional care after dental trauma in both children and adults. Call our friendly team on (03) 6331 1473 and we will endeavour to have your concern seen as soon as possible.
What precautions are you taking in relation to COVID-19?
- We are pre-screening all patients 24 hours prior to their appointment time.
- We are ensuring that social distancing requirements are followed by having additional spacing of waiting room chairs, and having patients wait in their cars where possible.
- All patients are asked to use hand sanitiser on arrival.
- Our staff continue to follow stringent hand hygiene practice at all times, as well as utilising the best sterilisation techniques, and the required personal protective equipment.
- Lastly, all staff are aware of and follow our COVID-19 policies, including not attending the workplace if they are unwell.