FAQs

FAQs

General Questions

Where can you find us?

You can find us conveniently located at 11 Penquite Road, Newstead, 7250.

Is there parking available?
Is your practice wheelchair accessible?
What dental services do you provide?
What happens if I need to cancel my appointment?
When does payment need to be made for my appointment?
How can I pay for my dental appointment?
What if I have private health insurance?
Are you a Preferred Provider with my private health insurer?
I have a Medicare card, can I use it?
What is the CDBS and how do I know if my child eligible?
Can I use my concession or health care card?
How much will my dental appointment cost?
What can I expect at my first dental appointment?
What happens if I am anxious about coming to the dentist?
How can I access my previous dental records at another Practice?
What information do I need to bring to my appointment?
How can I schedule an appointment?
When should my child first visit a dentist?
How often should I visit the dentist?
I knocked my teeth, what should I do?

What precautions are you taking in relation to COVID-19?

Precautions
We are committed to providing the best possible care and protecting the health and safety of all of our patients and staff. We are currently operating under level 1 restriction and can provide a full range of dental treatments. Additionally:
  • We are pre-screening all patients 24 hours prior to their appointment time.
  • We are ensuring that social distancing requirements are followed by having additional spacing of waiting room chairs, and having patients wait in their cars where possible.
  • All patients are asked to use hand sanitiser on arrival.
  • Our staff continue to follow stringent hand hygiene practice at all times, as well as utilising the best sterilisation techniques, and the required personal protective equipment.
  • Lastly, all staff are aware of and follow our COVID-19 policies, including not attending the workplace if they are unwell.

Personalised dental care in a warm and caring environment

Just 3km from the centre of Launceston

newstead@thedentalsurgery.com.au

(03) 6331 1473

11 Penquite Rd Newstead TAS 7250